What is 5 Star Customer Service? It is the feeling of enjoying the pleasures of luxury and comfort above and beyond the norm. It is the feeling you get when you are receiving services that make you feel like people are personally invested in you. Most people identify 5 Star Customer Service with the Hospitality Industry. Cooper Norman believes you should feel that same experience when you are one of our clients.

We define 5 Star Customer Service as the experience of feeling like you are the most important client we have. We stand behind that promise and we teach this “approach to business” to all of our staff. We encourage you to let us know if you are not receiving the service you are expecting. If you have any questions or concerns, please contact our office.